HALA BANK / ANALYTICS
Workforce dashboard
In production this dashboard runs on Power BI Report Server, on the same data.
to40 people · scoped hierarchy
Availability100%
Utilization86%
Productivity score91/100
Hours worked / scheduled1741.6 / 1755.0
Shortfall / after-hours4.6 / 11.3 h
Unexplained idle251.4 h
Heavy workload1
Agents not reporting1
Productivity by department
Time split
Productive 1194.5hNeutral 164.8hUnproductive 70.2hIdle explained 77.8hIdle unexplained 251.4h
Trend · dotted department average
Location split
Top applications & domains
Workload distribution
| department | People | Availability | Utilization | Score | Heavy |
|---|---|---|---|---|---|
| 14 | 100% | 86% | 91 | 0 | |
| 14 | 100% | 86% | 90 | 0 | |
| 12 | 100% | 86% | 92 | 1 |